Last updated: August 30, 2024
Overview
We strive to provide our customers with high-quality digital content. Due to the nature of digital goods, all sales are final. This Refund Policy outlines the limited circumstances under which a refund may be considered and the processes involved. Please note that affiliates are not associated with our platform, and their policies may differ from ours.
Non-Refundable Purchases
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Change of Mind: We do not offer refunds if you change your mind after the purchase.
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Downloaded or Accessed Content: Once the digital content has been downloaded or accessed, it is considered used and is non-refundable.
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Subscription-Based Content: Refunds for subscription-based digital content are not available once the subscription period has started and the content has been accessed.
Exceptional Circumstances
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Technical Issues: If you encounter technical difficulties that prevent you from accessing or using the digital content, our support team will work with you to resolve the issue. Refunds will only be considered if the issue cannot be resolved and is directly attributable to our platform.
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Defective Content: In the unlikely event that the digital content is defective, corrupted, or significantly different from its description, you may be eligible for a replacement or store credit. Refunds will be considered only if a replacement or store credit cannot be provided.
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Unauthorized Transactions: If you believe a purchase was made without your authorization, please contact us immediately. We will investigate the matter, and if the transaction is deemed unauthorized, a refund will be issued.
Request Process for Exceptional Circumstances
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Request Submission: To request consideration for a refund under exceptional circumstances, please contact our customer support team at contact@zerocodeideas.com with the following details:
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Your name and contact information
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Order number and date of purchase
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Detailed description of the issue or reason for the refund request
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Review and Response: Our support team will review your request and respond within 5 business days. Additional information or documentation may be requested to process your request.
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Resolution: If your request is approved, we will determine whether a refund, replacement, or store credit is the appropriate resolution. Refunds, if approved, will be processed to the original payment method within 10 business days, and you will receive a confirmation email once the refund has been issued.
Affiliates
Please note that affiliates and third-party partners are not associated with our platform. Their refund policies and processes may differ from ours. We are not responsible for transactions or issues arising from purchases made through affiliate links or third-party sites.
Contact Information
For any questions or concerns regarding this Refund Policy, please contact our customer support team at:
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Email: contact@zerocodeideas.com
We appreciate your understanding and cooperation in following this policy. Our aim is to provide a fair and transparent process to ensure customer satisfaction while maintaining the integrity of our digital content offerings.